Returns & refunds

How to start a return

• Email sales@toplinedistribution.online with your order number and the item(s) you want to return.
• We'll send you a prepaid return label (US addresses) and packing instructions within one business day.
• Pack the item in its original condition with all accessories and manuals.
• Drop the package at the carrier location shown on the label.

Refund timing

Once your return arrives at our facility, we inspect it within 2 business days and issue the refund to your original payment method. Banks typically post refunds within 5–10 business days. Shipping charges are refunded when the return is our error; otherwise the original outbound shipping is non-refundable.

Conditions

• Items must be unused, unassembled, and in original packaging with tags attached.
• Final-sale and clearance items are marked on the product page and cannot be returned.
• Personalized or custom-configured items are non-returnable unless defective.
• Defective or damaged items are always covered — contact us within 7 days of delivery for a replacement or full refund, no return shipping needed.

Exchanges

Need a different size, color, or model? Tell us in your return email and we'll hold the replacement while your return is in transit. Questions? Contact us.